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TAOs Glossary

Asset Management —  Managing telecom inventory real time. This can include fixed, mobile or data.

Benchmarking/Cost Out Phase — A term referring to the process of comparing your telecom needs, and costs, to peers to determine what you “could” and “should” be paying for various services.

TAOs Subscriptions —  is a web-based telecommunications management software designed to increase visibility and control over your telecom, wireless and data environments. Used to track invoices, inventory, contracts, orders and issues, and featuring a robust reporting engine, it can be used standalone via subscription, or paired with other a la carte services on this menu.

Contract Compliance — Currently billed costs are directly compared to agreed upon contracted prices, to ensure compliance. Any lines, assets or services not billing at negotiated, contracted rates are adjusted, usually at great savings.

Contract Negotiations — After our cost out phase or requests for proposal are sent out, results are reviewed and compared, recommendations are made as to which vendor to select, then contracts, rates and terms are negotiated for you by an expert team, ensuring the best possible outcome.

Cost Allocation — Also called GL (General Ledger) coding, each expense on a telecom invoice is assigned to a cost center or department within your organization, allowing superior tracking and reporting of costs.

Credit Recovery — Paired with Invoice Audit or Contract Compliance, this takes place after errors and overcharges are identified, and involves working with vendors to request, and confirm receipt of, credit.

CSR Analysis — Customer Service Records (CSR) are a detailed report of exactly what services you have from a particular vendor. Analysis entails request and review of these to help build inventories and confirm billing accuracy.

Data Entry — For firms using TAOs without many value-added services, this is an hourly option where invoice or inventory data is populated into the process.

Follow-up Audit — An audit performed after many other cost savings measures take place, to ensure that carriers, vendors or providers have implemented everything requested. A way to confirm savings.

Inventory Creation — Building an accurate inventory of all telecom assets, lines and services.

Invoice Audit — When all telecom invoices are reviewed for accuracy to reveal and correct errors, overcharges, and unnecessary taxes or fees. This can be done monthly, as an ongoing service, or in a time-specific batch for a “one-time audit.”

Invoice Payment — After invoices are entered into EWI TAOs, and optionally Audited and Cost Allocated, checks are cut for each invoice, submitted to the appropriate vendor, and an electronic feed of payment information is sent back to your Accounting department.

Invoice Processing – Telecom invoices are accepted, either electronically or hard copy, and all invoice data is entered into TAOs for reporting and auditing, as well as being converted to PDF for archiving.  This service can also entail detailed Cost Allocation and/or Invoice Auditing.

Network Optimisation — The same service as Mobile Optimisation, only for wired and/or data networks.

Order Fulfillment — When new services, assets or lines are needed, this ensures proper execution of the procurement cycle. Orders are placed, tracked, and confirmed to eliminate duplication or omission.

Request for Proposal — All telecom needs are assessed, the recommended requirements are put into an RFP, then sent out to vendors best positioned to fulfill those needs. This is done to compare pricing, service options, and contractual options.

Test Calls — All telephone lines are called individually, and the answer status is recorded. This is a way to identify over-trunking and unused or disconnected lines still being billed.

Wireless/Mobile Optimisation — A thorough overview of mobile plans, employee needs and inventory is created and then compared under various vendor scenarios. These scenarios may include data and minute pooling or other creative solutions. Then the option is selected which best balances needs with value.

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